Executives

Mike J. Michael Reitelbach, CAE RCE IOM | President
MReitelbach@ManageGroup.com
Mike has 39 years of association management experience, including more than two decades at the Hampton Roads REALTORS® Association. He holds a B.S. degree in Commerce from the University of Virginia and an M.B.A. from Old Dominion University. He is a Graduate of the Institute for Organization Management, sponsored by the University of Delaware, the U.S. Chamber of Commerce and the American Society of Association Executives. He is a 1993 graduate of the Chamber of Commerce “Leadership Hampton Roads” program. Mike holds the Certified Association Executive, REALTOR® Certified Executive and Institute of Organization Management professional designations. He has served multiple terms on the Board of Directors of the Association Management Company Institute (AMCI). Mike is an Eagle Scout. He volunteers with the Boy Scouts, his church and the Appalachian Trail. Mike thru-hiked the Appalachian Trail from Maine to Georgia in 1985. He still backpacks, bikes and takes hundred-mile canoe trips in the Boundary Waters Canoe Area Wilderness.
CAE = Certified Association Executive
RCE = REALTOR® Association Certified Executive
IOM = Graduate, Institute for Organization Management

Gail Gail S. Phillips, CAE | Senior VP of Association Management
GPhillips@ManageGroup.com
Gail has 35 years of association management experience. Gail has led many organizations she has managed to increase their bottom line through efficiencies and enabled the volunteers to free up their time to be more productive and work on strategic issues within their organizations. She also oversees the association management side of the company while working with the other executive directors to assist all of OMG’s clients. Gail graduated from Radford University with a Bachelor of Science degree in merchandising and a minor in general business. She has completed numerous certificate programs in association management, marketing, code of ethics, professional standards and association structures. She serves on the Board of Directors for the Virginia Society of Association Executives and also is a member of the American Society of Association Executives. Gail fills her free time by spending it with family and, in the summer, hanging around the pool with neighbors. She also enjoys shopping and the time she spends in the Outer Banks of North Carolina.
CAE = Certified Association Executive

Lisa Noon Lisa G. Noon, CAE, RCE | VP of Marketing
LNoon@ManageGroup.com
Lisa oversees the marketing functions of OMG in addition to serving as Deputy Executive Director of the National Association of Residential Property Managers and manager of the OMG Richmond office. She has 25 years of association management experience, most recently as CEO of the Williamsburg Area Association of REALTORS®. Prior to that, she served for 5 ½ years as CEO of the Oklahoma Association of REALTORS®, and for 17 ½ years as vice president for the Virginia Association of REALTORS®. Prior to her association management career, she worked in corporate marketing for a regional bank for more than 8 years. She received her B.A. degree in Mass Communications and her M.A. in Mass Communications and Marketing from the University of Nebraska. Lisa is an active member of the Virginia Society of Association Executives, where she serves on the Membership Committee. She will chair the national RCE (REALTOR® Certified Executive) Advisory Board in 2019. She and her husband are empty nesters, with 3 spoiled dogs, one daughter in college, one married son, and one adorable granddaughter.

cindy Cindy Matthews | Executive Director
Cindy has 32 years experience with association and meeting management, including 15 years at OMG. Matthews previously worked 17 years for a builders association planning special projects, programs, services and activities, including trade shows, awards banquets and on-site judging for new-homes planned communities. In her current position at OMG, Matthews works with mortgage lenders, estate planners, real estate professionals and many affiliate vendors, who provide services to her clients. She lives in Chesapeake with her husband, Bob, and their two beagles, Bailey and Molly. After hours, spending time with her four grandchildren is one of her top priorities. “If I had known grandchildren were so much fun, I would have had them first!” she said.

cathy-c Cathy Crossfield, CAE RCE | Executive Director
Cathy has more than 20 years of administrative and customer service experience, which she gained on her many travels as a military spouse. The last 10 years have been in association management with OMG where she has worked with several clients helping them to grow membership and achieve their financial goals. She earned her Bachelor of Business Administration from Averett University and also holds the Certified Association Executive (CAE) and REALTOR® Certified Executive (RCE) designations. In her free time, she loves to travel and spend time with her family.
CAE = Certified Association Executive
RCE = REALTOR® Association Certified Executive

Sandi Sandi Ayres | OMG OBC Center Manager | Association Executive Director
Prior to coming to OMG in 2006, Sandi spent 12 years working in association management in Northern Virginia and Washington, D.C. serving as Governance Manager and Director at several national and international trade associations. She has an extensive background in governance and parliamentary procedure. In her current role with OMG she manages the business center division and works with two small, local chapter associations, assisting them with CE, coordinating meetings, ensuring IRS and SCC compliance, maintaining membership database, collaborating with Board on membership campaigns, oversight of data, delivering programs, and communications. Born and raised in Hampton Roads, she is married with a daughter, volunteers as a Girl Scout troop leader and with GSCCC committees.

Joe Joseph J. Croce, RCE | Executive Director
Joe has more than a decade of of association experience. In his years with the Virginia Manufacturers Association (VMA) he managed programs in membership, product development, member services, and conferences. For five years Joe was director of environmental health, safety and security, with duties including government affairs and regulatory review. Prior to the VMA, Joe worked in engineering and sales. Joe is active in several association management organizations.
RCE = REALTOR® Association Certified Executive

Kevin Kevin Bayes | Executive Director
Kevin holds two Bachelor degrees from Morehead State University: one in corporate real estate and the other in business education. He has over 26 years of association management experience and is an experienced event and meeting planner. He joined with OMG in 2016. Kevin is originally from eastern Kentucky and now lives in North Chesterfield, Va. He is a big sports enthusiast and loves to cook, paint and travel, and enjoys grooving to the Rat Pack and classical music.

Jackie Jackie Sabogal | Executive Director
Jackie brings more than 12 years of experience in customer service and management from various industries, including telecommunications and property management. She joined OMG in 2015 and has worked with clients in several industries including REALTORS®, property managers, governmental purchasers and academic scholars. She also has experience working closely with National Association Regional Directors, Chapters, and Club Affiliates. She is a member of the Virginia Society of Association Executives. She is an avid supporter of children’s charities and volunteers when possible. She is a sports fan and enjoys family activities with her husband and two daughters.

NicoleNicole Chappell | Executive Director
Nicole received her Bachelor in Science in humanities studies from Chowan University in 2009 and her Master of Science in mass media arts and Journalism from Clarion University of Pennsylvania in 2014. Worked at a BMW dealership as a service assistant, she gained significant experience in customer service. With OMG since 2016, she also has experience in the nonprofit sector gained through serving as public relations and event coordinator for PROMISSES, a Richmond-based nonprofit that provides less-fortunate girls dresses for prom.