Executives

Mike J. Michael Reitelbach, CAE RCE IOM | President
MReitelbach@ManageGroup.com
Mike has 35 years of association management experience, including 26 at the Hampton Roads REALTORS® Association. He holds a B.S. degree in Commerce from the University of Virginia and an M.B.A. from Old Dominion University. He is a Graduate of the Institute for Organization Management, sponsored by the University of Delaware, the U.S. Chamber of Commerce and the American Society of Association Executives. He is a 1993 graduate of the Chamber of Commerce “Leadership Hampton Roads” program. Mike holds the Certified Association Executive, REALTOR® Certified Executive and Institute of Organization Management professional designations. He has served multiple terms on the Board of Directors of the Association Management Company Institute (AMCI). Mike is an Eagle Scout. He volunteers with the Boy Scouts, his church and the Appalachian Trail. Mike thru-hiked the Appalachian Trail from Maine to Georgia in 1985. He still backpacks, bikes and takes hundred-mile canoe trips in the Boundary Waters Canoe Area Wilderness.
CAE = Certified Association Executive
RCE = REALTOR® Association Certified Executive
IOM = Graduate, Institute for Organization Management

Gail Gail S. Phillips, CAE | Senior VP of Association Management
GPhillips@ManageGroup.com
Gail has 30 years of association management experience. Gail has led many organizations she has managed to increase their bottom line through efficiencies and enabled the volunteers to free up their time to be more productive and work on strategic issues within their organizations. She also oversees the association management side of the company while working with the other executive directors to assist all of OMG’s clients. Gail graduated from Radford University with a Bachelor of Science degree in merchandising and a minor in general business. She has completed numerous certificate programs in association management, marketing, code of ethics, professional standards and association structures. She serves on the Board of Directors for the Virginia Society of Association Executives and also is a member of the American Society of Association Executives. Gail fills her free time by spending it with family and, in the summer, hanging around the pool with neighbors. She also enjoys shopping and the time she spends in the Outer Banks of North Carolina.
CAE = Certified Association Executive

Trace Trace Carson | Senior VP of Association Management
TCarson@ManageGroup.com
Trace received his Bachelor of Science in commerce from the University of Virginia’s McIntire School of Commerce in 1988 and his MBA, with a concentration in marketing, from Virginia Commonwealth University in 1992. He founded association management company (AMC) Catapult, Inc. in 2000, overseeing all aspects of client management from administration to strategic planning, and joined with OMG in 2016. He is a member of the Virginia Society of Association Executives, where he is the lead of the special interest group for AMS. Trace grew up in Arlington, Va., and has two daughters, Catherine and Nicole. His interests center around his daughters, home improvement projects, painting, American and Roman history and yard work.

cindy Cindy Matthews | Executive Director
Cindy has 28 years experience with association and meeting management, including over 11 years at OMG. Matthews previously worked 17 years for a builders association planning special projects, programs, services and activities, including trade shows, awards banquets and on-site judging for new-homes planned communities. In her current position at OMG, Matthews works with mortgage lenders, estate planners, real estate professionals and many affiliate vendors, who provide services to her clients. She lives in Chesapeake with her husband, Bob, and their two beagles, Bailey and Molly. After hours, spending time with her four grandchildren is one of her top priorities. “If I had known grandchildren were so much fun, I would have had them first!” she said.

cathy-c Cathy Crossfield, CAE RCE | Executive Director
Cathy joined OMG in 2008. She has over 15 years of administrative and customer service experience, which she gained on her many travels as a military spouse. She has recently earned her BBA from Averett University. In her free time, she loves to travel and spend time with her family.
CAE = Certified Association Executive
RCE = REALTOR® Association Certified Executive

Sandi Sandi Ayres | OMG OBC Center Manager
Sandi has been with OMG since 2006. She was born and raised in Hampton Roads. She spent 12 years working in association management in Northern Virginia and Washington, D.C. She was formerly the governance manager with the American Society of Therapeutic Radiology, the manager of leadership services for the Society of Nuclear Medicine, and the director of leadership and external relations with the National Certification Commission for Acupuncture and Oriental Medicine. She has an extensive background in governance and parliamentary procedure.

Joe Joseph J. Croce, RCE | Executive Director
Joe has more than a decade of of association experience. In his years with the Virginia Manufacturers Association (VMA) he managed programs in membership, product development, member services, and conferences. For five years Joe was director of environmental health, safety and security, with duties including government affairs and regulatory review. Prior to the VMA, Joe worked in engineering and sales. Joe is active in several association management organizations.
RCE = REALTOR® Association Certified Executive

April April Rodgers | Executive Director
April attended Virginia Commonwealth University for business administration with concentrations in real estate, finance and insurance while obtaining an Emergency Medical Technician-B certification. She has worked in retail banking as a financial services advisor and trainer. April grew up in West Point, Va., and lives in Henrico, where she enjoys cooking, photography and working on her cars. She enjoys the music of Pink Floyd and Led Zeppelin, and has been with OMG since 2016.

Kevin Kevin Bayes | Executive Director
Kevin holds two Bachelor degrees from Morehead State University: one in corporate real estate and the other in business education. He has over 26 years of association management experience and is an experienced event and meeting planner. He joined with OMG in 2016. Kevin is originally from eastern Kentucky and now lives in North Chesterfield, Va. He is a big sports enthusiast and loves to cook, paint and travel, and enjoys grooving to the Rat Pack and classical music.

AmyHiggins1 Amy Higgins | Executive Director
Amy, a resident of Virginia’s Eastern Shore, has eight years of experience in the real estate industry, including marketing and sales, and served as marketing coordinator for the Eastern Shore of Virginia Historical Society. She is an active volunteer with Accomack County Public Schools and is studying business administration and marketing.

Jackie Jackie Sutterluety | Associate Executive Director
Jackie brings more than 10 years of experience in customer service and management from various industries, including telecommunications and property management. She is a sports fanatic and loves spending time with her husband and their 3-year-old daughter.

Nicole
Nicole Chappell | Associate Executive Director
Nicole received her Bachelor in Science in humanities studies from Chowan University in 2009 and her Master of Science in mass media arts and Journalism from Clarion University of Pennsylvania in 2014. Worked at a BMW dealership as a service assistant, she gained significant experience in customer service. With OMG since 2016, she also has experience in the nonprofit sector gained through serving as public relations and event coordinator for PROMISSES, a Richmond-based nonprofit that provides less-fortunate girls dresses for prom.