OMG’s Berisha, Shaw achieve industry credentials

Flora Berisha, CPA | Senior Accountant Organization Management Group’s senior accountant Flora Berisha earned the Certified Public Accountant (CPA) credential in December. The CPA credential is recognized around the world in all industries and is considered one of most difficult… Read more

Phillips offers industry insight in VSAE newsletter

With more than three decades in the industry, Gail Phillips, CAE, draws from a deep well of experience as AMCs grow in the face of changing member needs, emerging technologies, and workforce shifts and demands. This month OMG’s senior vice… Read more

Reitelbach, Phillips earn prestigious CAE re-certification

J. Michael Reitelbach and Gail S. Phillips, president and senior vice president of association management, respectively, for Organization Management Group Inc., have earned the Certified Association Executive (CAE) re-certification through the American Society for Association Executives. According to ASAE’s Center… Read more

BREAKING NEWS: OMG, Catapult announce merger

The combined AMCs will serve 30 organizations through a talent pool of 50 seasoned professionals.

OMG’s Doty earns CMP re-certification

Organization Management Group conferences and conventions coordinator Brooke Doty has earned her Certified Meeting Planner (CMP) re-certification from the Convention Industry Council. Doty joined OMG in 2009 and has more than 15 years of experience in the event and hospitality… Read more

Creating a “world-class” customer service experience


Is your association’s staff interaction with membership creating the best first (and ongoing) impressions?

Another meeting? (Sigh.) Relax. It’s not that bad.


Sure, another meeting may be a stressful prospect, but it needn’t be. Consider these questions when scheduling one (or when a meeting requests pops up).

There’s snow business like last-minute postponements

When success rides on a do-or-delay decision, being properly equipped to make the right choice is as valuable as weather insurance.