Phillips offers industry insight in VSAE newsletter

With more than three decades in the industry, Gail Phillips, CAE, draws from a deep well of experience as AMCs grow in the face of changing member needs, emerging technologies, and workforce shifts and demands. This month OMG’s senior vice… Read more

Reitelbach, Phillips earn prestigious CAE re-certification

J. Michael Reitelbach and Gail S. Phillips, president and senior vice president of association management, respectively, for Organization Management Group Inc., have earned the Certified Association Executive (CAE) re-certification through the American Society for Association Executives. According to ASAE’s Center… Read more

Creating a “world-class” customer service experience

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Is your association’s staff interaction with membership creating the best first (and ongoing) impressions?

Serve up appetizing association email, not spam

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Here are a few tips to keep your association emails in the inbox and out of spam.

There’s snow business like last-minute postponements

When success rides on a do-or-delay decision, being properly equipped to make the right choice is as valuable as weather insurance.