Reitelbach, Phillips earn prestigious CAE re-certification

J. Michael Reitelbach and Gail S. Phillips, president and senior vice president of association management, respectively, for Organization Management Group Inc., have earned the Certified Association Executive (CAE) re-certification through the American Society for Association Executives. According to ASAE’s Center… Read more

Creating a “world-class” customer service experience

iStock_000047844502XXLarge

Is your association’s staff interaction with membership creating the best first (and ongoing) impressions?

Serve up appetizing association email, not spam

spam plate

Here are a few tips to keep your association emails in the inbox and out of spam.

There’s snow business like last-minute postponements

When success rides on a do-or-delay decision, being properly equipped to make the right choice is as valuable as weather insurance.