With more than three decades in the industry, Gail Phillips, CAE, draws from a deep well of experience as AMCs grow in the face of changing member needs, emerging technologies, and workforce shifts and demands. This month OMG’s senior vice… Read more
Tag: #management
Reitelbach, Phillips earn prestigious CAE re-certification
J. Michael Reitelbach and Gail S. Phillips, president and senior vice president of association management, respectively, for Organization Management Group Inc., have earned the Certified Association Executive (CAE) re-certification through the American Society for Association Executives. According to ASAE’s Center… Read more
Creating a “world-class” customer service experience
Is your association’s staff interaction with membership creating the best first (and ongoing) impressions?
Is your mission statement accomplishing its job?
Member and staff buy-in and reinforcement are imperative to success.
Herding cats: A guide to branding consistency
When you work with volunteers, achieving consistency of effort can be like herding cats.
Risk management: Event Cancellation Insurance
An association’s annual conference is a major piece of the financial pie. How do you protect it?
Leadership 2016: Prep now for committed volunteers
Have you given your volunteers all the information and training they need to be successful association leaders?
Serve up appetizing association email, not spam
Here are a few tips to keep your association emails in the inbox and out of spam.
There’s snow business like last-minute postponements
When success rides on a do-or-delay decision, being properly equipped to make the right choice is as valuable as weather insurance.