Sonya M. Lowe | Member Support Specialist
Sonya joined OMG in 2012, bringing over 18 years of customer service experience in the administrative, management and accounting fields. She has an Associate of Arts degree in Business Management. She is a member support specialist for Alpha College of Real Estate and as the distance learning coordinator for online courses. She’s the proud parent of four: one daughter in college, a daughter and a son serving in the U.S. Navy, and a teenage daughter at home.
Valjean Black | Client Support Specialist
Valjean Black is a native of Norfolk and attended Norfolk State University. She brings to OMG three decades of customer service, training, instruction and consulting experience with Verizon, and also worked in the finance industry for almost three years. Additionally, Valjean owned and managed residential rental property for more than 15 years. Spending time with her family, shopping and reading are among her favorite pastimes.
Ebony McClaine | Member Support Specialist
Ebony brings more than 16 years of customer service, claims, and office experience to OMG. She previously worked at Avis Budget Group for five years in the No Fault Claims Department, where she handled personal injury claims. Ebony enjoys volunteering with her daughters’ Girl Scout troop, going to the movies, bowling, paint night with her husband and spending time with her kids.
Danielle Marchant-Via | Member Support Specialist
Danielle joined OMG in 2016. She has 16 years of customer service experience as well as six years of office management experience. Danielle grew up around the world and enjoys meeting new people and seeing new places. She enjoys spending time with her husband, Nathan, and her three children. We enjoy going on trips, family dinners and family game nights.
Chere Tonetti | Member Support Specialist
Chere brings 18 years of office administration experience to OMG. She previously worked at Baker Roofing Company for 15 years as a project manager assistant. She is a Navy veteran and Minnesota Vikings fan, and enjoys spending time with her husband, children and dogs.
Robin Newton | Member Support Specialist
Robin brings more than 20 years of nonprofit management experience to OMG. She previously worked for the American Cancer Society and the MathScience Innovation Center. She is an active alumna of the University of Richmond and enjoys spending time with family and friends. She joined OMG in 2017.
Gena Procunier | Member Support Specialist
Gena brings a wealth of experience to OMG with 20 years in customer service and seven in management. She has an Associate’s degree in business and is pursuing her Bachelor’s degree in accounting. Gena enjoys a variety of hobbies, including crafting, fitness and her most favorite of all, making memories with her three children—the highlight of her life.
Jessica Morice | Member Support Specialist
Jessica joined OMG in 2017. She is currently in school working towards her Bachelor of Science degree in business administration. She enjoys running marathons and spending her weekends outdoors.