Sonya M. Lowe | Member Support Specialist
Sonya joined OMG in 2012, bringing over 18 years of customer service experience in the administrative, management and accounting fields. She has an Associate of Arts degree in Business Management. She is a member support specialist for Alpha College of Real Estate and as the distance learning coordinator for online courses. She’s the proud parent of four; one daughter in college, a daughter and a son currently serving in the U.S. Navy and a teenage daughter at home.
Dailey Fly | Member Support Specialist
Dailey has nearly four years of association experience. She previously worked for three years with the Hospitality Financial and Technology Professionals in Austin, Texas, where she gained experience in trade show exhibition, member relations and association governance. Dailey graduated from Radford University with a bachelor’s degree in communications, concentration in public relations and a minor in political science. She has attended and completed various association membership and volunteer development training programs, and is a member of the American Society of Association Executives. In her free time, she enjoys watching baseball, cooking and spending time with her husband and son.
Valjean Black | Client Support Specialist
Valjean Black is a native of Norfolk and attended Norfolk State University. She brings to OMG three decades of customer service, training, instruction and consulting experience with Verizon, and also worked in the finance industry for almost three years. Additionally, Valjean owned and managed residential rental property for more than 15 years. Spending time with her family, shopping and reading are among her favorite pastimes.
Ebony McClaine | Member Support Specialist
Ebony brings more than 16 years of customer service, claims, and office experience to OMG. She previously worked at Avis Budget Group for five years in the No Fault Claims Department, where she handled personal injury claims. Ebony enjoys volunteering with her daughters’ Girl Scout troop, going to the movies, bowling, paint night with her husband and spending time with her little ones.
Danielle Marchant-Via | Member Support Specialist
Danielle joined OMG in 2016. She has 16 years of customer service experience as well as six years of office management experience. Danielle grew up around the world and enjoys meeting new people and seeing new places. She enjoys spending time with her husband, Nathan, and her three children. We enjoy going on trips, family dinners and family game nights.
Chere Tonetti | Member Support Specialist
Chere brings 18 years of office administration experience to OMG. She previously worked at Baker Roofing Company for 15 years as a project manager assistant. She is a Navy veteran and Minnesota Vikings fan, and enjoys spending time with her husband, children and dogs.
Donna Ackerman | Member Support Specialist
Donna worked in human resources for a government contract company for 15 years prior to joining OMG, and also has experience in office management and accounting as part of her 50-year work history. She enjoys yard work and projects around the house, and her dog, Lenny, and horse, Kid, occupy much of her time, too.
Daniel Whitehead | Member Support Specialist
Daniel moved to the Richmond area in late 2016 and joined OMG soon after. He brings eight years of customer service, events coordination and administrative experience to the team. Daniel has spent most of his life in the great state of Virginia and is a graduate of Virginia Tech. He loves craft beer, cooking with his fiancée and traveling the world.
Cyndie Parker | Client Support Specialist
Cyndie has served as a logistics assistant and customer service assistant for 30 years, including retirement from the Army Air Force Exchange System after 24 years. She enjoys spending time with family and friends, drag racing, movies and the theater. She joined OMG in 2016.
Heather Harris | Member Support Specialist
Heather has more than eight years of customer service experience and is a recent cum laude graduate of Ashford University, where she earned a bachelor’s degree in human resources management. She plans to continue her education and achieve a master’s. Heather is settling into military life in Virginia with her husband. She enjoys concerts, cooking, reading and exploring nature.
Laua Foley | Member Support Specialist
Laura brings several years of customer service experience to the OMG team. A 2015 graduate of Asbury University with a bachelor’s degree in business management and a minor in public relations, she loves to travel, see new places and try new things. She also enjoys spending time with her husband and their dog. Laura joined OMG in 2017.