OMG’s Carson earns prestigious CAE certification

Trace Carson, OMG senior vice president of association management, has earned the Certified Association Executive (CAE) distinction through the American Society for Association Executives. According to ASAE’s Center for Association Leadership, the CAE program is “designed to elevate professional standards,… Read more

Creating a “world-class” customer service experience

Is your association’s staff interaction with membership creating the best first (and ongoing) impressions?